I wanted to send a quick email to share my positive feelings regarding staff. I’ve used Masters Touch for a long time working with Tom, Charlie, John, and now Gary. I’ll admit I dislike change, especially as I get older. There is always a concern that the next person will not “measure up” to the previous one. However, I’ve been very pleased with Gary and am thankful for Masters Touch. Gary was at my home yesterday for outdoor spraying and I was just arriving from the grocery store. I had not noticed his truck when I pulled into the garage so he very well, since he had completed his work, could have left the premises and I would not have known the difference. Rather he chose to circle the drive, leave his truck, and come out to speak with me as I was entering my home with groceries. I was impressed that he took the time to do this and meet with me. It was not necessary but very much appreciated. I would describe Gary as a “good employee” and a “good guy.” I’m thankful that my home is part of his service territory.
I also would like to comment on the staff in the office. Each time I have called to schedule, cancel, request information, etc. they have been extremely professional and kind. I usually speak with Melanie who, in my
opinion, is an excellent representative for Masters Touch. She has and continues to be professional at all times and still exudes a warmth and understanding for the client’s concern/issues. I have never felt “put off” when
asking questions and/or explaining concerns. In my opinion she is excellent at what she does and genuinely cares about the clients and the business.
Thank you for allowing me to share my feelings/opinions. I appreciate Masters Touch and am grateful that you all have made my life easier.
Diana A. S.
Morning! I just wanted to commend Kenny for the job he did on Friday! He was very knowledgeable and professional. It was a challenging afternoon as we had two rainstorms move thru while he was working, but he juggled it all (making sure the exposed area was covered so it was protected from the rain) and maintained his sense of humor. I also appreciated his attention to detail in noting one of the cement plugs in the driveway was washed out by the rain and he opted to delay applying the asphalt to ensure it adhered properly.
Kenny is a great representative for Masters Touch!
You are a very professional organization who cares about giving the homeowner the best service and products at a fair price. I noticed the difference in the quality of the service immediately as compared to our former pest control company.
Donna D. – West Chester, PA
Kevin is outstanding…he is very professional and courteous. During a recent service call he was able to trouble shoot a problem area in our garage & offer solutions…he gives 110 percent to get the job done, thanks Masters Touch!
Marcie W – Coatesville, PA
This crew really knows there business. They are always on time and willing to accommodate difficult schedules. Thanks for the great service you provide!!
I have been a customer for several years and have never had any issues with the office staff and/or technicians. Everyone is reliable, friendly and courteous. Thank you and keep up the good work.
Your technicians are always courteous and seem to do a thorough job. They always put booties on so as not to track any dirt into the house and they always explain what they did/found. When we had a unique problem they researched it before developing a plan of action to remedy the situation.
I had to make sure I got the word out about the BEST pest control company I have ever employed in my restaurants. We had a major problem that 2 other local companies could not handle as I believe they were ripping me off. For months I was dealing with this issue that the other 2 companies couldn’t get things under control. I was referred to Masters Touch from a friend and within 2 weeks I have ZERO problems. From the original consultation meeting with the owner, to scheduling to my weekly/monthly services the technicians and ownership are very professional. On time every appointment and promised to have the problem eradicated within two weeks. Mission Accomplished!!! I couldn’t be happier with this company and the services they provide. The pricing is fair especially for the services provided. I would HIGHLY recommend Masters Touch Pest Solutions in Downingtown to take care of ANY pest or rodent problems you may encounter at home or business.
The technicians arrived very timely, answered all of my questions, were very friendly.
Andrew is always extremely professional and pleasant.
It is good that he knows the property and our struggles with mice which is why I always ask for him to do our servicing.
We have been very pleased with our service thus far. All three technicians that we have worked with have been thorough and courteous.
We really appreciate that they have addressed our concerns and taken into account the safety of our family.
For a Hometown sized business, you perform like a large corporate business. Courteous, professional and dependable; we’ve been customers for a long time and will continue to be for a long time.
We recommend you to everyone and appreciate our relationship!
I have noticed a decrease in box elders and stink bugs in my home since hiring Masters Touch. Had a potential roach issue and was granted much peace of mind after speaking with the technician and the company president.
And thankfully we are now roach free. Have been a customer for a couple of years and have been very satisfied with them.